Return Policy

Return Policy

We want you to love Lincove, but stuff happens. We get it. We will exchange or refund goods purchased from provided the goods are unused, unwashed and with all tags intact.

(We are unable to refund or exchange Lincove goods purchased at one of our stockists. Returns must be made at the original place of purchase.)

Returns must be made within 7 days of receiving goods. Pillows must be returned IN OUR WAREHOUSE, WITHIN 30 DAYS OF PURCHASE. Any time after that even if return was shipped but not yet received in our facility is outside of the returnable timeframe.

To complete a return please ship to:

110 Industrial Rd. Unit I
New Windsor, NY 12553

All return shipping is done at the customer’s own expense. Lincove takes no responsibility for missing incoming deliveries without proof of delivery. The original shipping charges are not refundable and, if you are exchanging for an alternative item, a return shipping charge will be applied.

Lincove reserve the right to deny refunds if the merchandise does not meet our returns policy requirements once assessed.

Refunds will be processed via the same method as the customer’s original payment (PayPal/Visa/Mastercard).

Currently, we cannot process exchanges. In order to exchange an item please see RETURNS above and place a new order for item desired instead of the return.

All goods are quality controlled prior to dispatch, however, sometimes production faults can result that are accidentally missed. Your goods may be returned via the same method as above for assessment and a refund will only be given if an item is deemed to be legitimately faulty by Lincove, as the supplier. In case of faulty items, Lincove will also refund the cost of return shipment once assessed.

Return of faulty goods must adhere to the following:

  • Product must have been purchased within 2 months of notification
  • Notify Lincove via email ( with:
  • (1) A photograph of the item with a description of the fault
  • (2) A "proof of purchase", being either the email confirmation or invoice from Lincove or bank statement
  • Please allow 2 business days for customer service
  • Items must be sent via a traceable and pre-paid method

Please note that wear and tear in the course of normal use are not considered a fault. Pillow, Linen and other fibers and fabrics should be handled with care.

For any inquiries or concerns, our customer service would be happy to assist you. Contact 

For International returns, you must mark the postal company’s consignment ‘Returned Goods’ to ensure that the items do not attract possible customs duties and taxes.