First I'll make a comment on the pillows. I changed my 650 fill to 800 Fill pillows and I have to say that they are the most comfortable pillows that I have ever had, it's taken a little bit of getting used to because I've never had a down pillow, or at least not in decades, but oh my goodness I wake up with no neck aches no headaches they are just so so so comfortable. By the look and feel of them I think these are probably going to last me for decades to come, I couldn't be happier
Second, let me comment on the company itself and their policies. They could not be any better, I had the first pillows, I don't know maybe a couple weeks, and I just wasn't happy with them so they let me upgrade them and I was absolutely shocked that they would do that and all I had to pay for was just a cost between the first and the second pillows. What company does that anymore, no one!!! What an absolutely fabulous company.
Third, let me tell you about their customer service rep that I have been dealing with, her name is Jane and boy she is sure a gem and she's an asset to the company Lincove and would actually be an asset to any company. I have been in customer service for decades & it takes a special person to be really good at their job and Jane is definitely that person. She goes above and beyond what any rep that I have ever dealt with at any company does. She is kind, patient, informative and very very very knowledgeable about the product. When she said she's going to do something, she does it and she leaves the lines of communication open which is just unheard of these days. If any companies out there want to know what truly great customer service is they should go to Lincove and they should deal with Jane.
Although Jane is the only one that I have really dealt with, I'm sure that a company like Lincove only has the best
Thank you Lincove for being number one in my book!!!