Refund policy


Refund & Returns Policy

At Lincove®, we are committed to helping every customer experience their best rest. If you're not completely satisfied with your purchase, we're happy to assist with a return, exchange, or replacement in accordance with the policy below.

Lincove® Return & Refund Policy

Lincove® understands that adjusting to a new pillow or bedding product may take time. To ensure a comfortable and risk-free shopping experience, we offer the following:

All Products

You may return eligible products within 30 days of delivery for a refund, subject to the terms outlined below.

Down Pillows Only – The Lincove Promise

After the initial 30-day return period, our Down Pillow Collection is covered by The Lincove Promise for up to 60 days from delivery.

If your down pillow is not the right fit:

  • Keep your original pillow

  • Receive a complimentary replacement pillow in a different size or firmness

  • Receive a $20 gift card toward a future purchase

To begin a return, exchange, or replacement request, please contact our Sleep Concierge Team:

📞 (800) 991-7988
📧 hello@lincove.com

The Lincove Promise (Down Pillows Only)

We want every customer to experience their best rest with Lincove. If your down pillow isn't the perfect fit, we've got you covered.

What's Included

  • Keep Your Pillow – No need to send your original pillow back.

  • Free Replacement – We'll send a replacement pillow in a different size or firmness.

  • $20 Gift Card – Enjoy a gift card toward your next Lincove purchase.

Eligibility

The Lincove Promise is available exclusively for down pillows purchased directly from Lincove.com.

The program does not apply to purchases made through third-party retailers, marketplaces, or authorized dealers.

This is a one-time offer per order and voids any future returns or exchanges. Order becomes final sale. 

Coverage is valid for 60 days from the date of delivery.

To submit a claim under The Lincove Promise:

📞 (800) 991-7988
📧 hello@lincove.com

Exchanges

Most Lincove products may be exchanged within 30 days of delivery.

Our Down Pillow Collection qualifies for an extended exchange period of 60 days from delivery.

To initiate an exchange, please contact our Sleep Concierge Team using the information listed above.

Please note: Any exchange is based on the original order date, and all return and exchange policies continue to apply according to the original purchase date. An exchange does not restart or extend the applicable policy period.

How to Initiate a Return

To begin a return or exchange:

📞 (800) 991-7988
📧 hello@lincove.com

Lincove provides complimentary return shipping within the United States for eligible returns. Once approved, a prepaid return shipping label will be provided.

Items must be shipped within the timeframe specified in the return authorization.

Return Policy

Return Eligibility

Returns may be requested within 30 days of delivery.

To qualify for a refund:

  • The return request must be submitted within 30 days of delivery.

  • The item must be shipped back within the timeframe provided in the return authorization.

  • Once a return label has been issued, the returned item must be received by Lincove within 7–10 business days.

Returns shipped or received outside of these timeframes are not eligible for a refund.

Return Condition Requirements

To be eligible for a refund, returned items must be received in:

  • Original packaging

  • Clean, "as-new" condition

  • With all included accessories, labels, tags, and components intact (including the original Lincove pillow bag, when applicable)

Please ensure all items are properly packaged and protected during transit.

Returns may be denied if the item is:

  • Damaged

  • Stained or soiled

  • Excessively worn

  • Missing components or packaging

  • Exposed to odors (including smoke, perfume, or pet odors)

  • Otherwise unsuitable for donation

Because bedding products cannot be resold once returned, all approved returns are subject to a 10% return processing fee. Returned products are either donated or responsibly disposed of in accordance with our quality standards.

Items received in unacceptable condition are not eligible for a refund. In such cases, no refund will be issued, and the item may be discarded without being returned to the customer.

Refund Details

Refunds are processed within 2 business days after the returned item has been received and inspected.

Please allow 2–5 business days for the refund to appear on your original payment method.

Please note:

  • Discounts, promotional codes, and coupons applied to the original purchase are non-refundable.

  • Expedited shipping and handling fees are non-refundable.

  • Original shipping charges are non-refundable unless the return is the result of an error on our part.

  • The 10% return processing fee will be deducted from the refund amount.

Mattress Returns

All mattress returns are subject to a 20% restocking fee.

Customers are responsible for all return shipping costs associated with mattress returns.

International Orders

International orders are eligible for returns and exchanges; however:

  • Return shipping costs are the responsibility of the customer.

  • Duties, taxes, customs fees, brokerage fees, and other import-related charges are non-refundable.

  • Any fees incurred when returning an international shipment are the responsibility of the customer.

Damaged or Defective Items

If your order arrives damaged or you believe it contains a manufacturing defect, please contact us immediately.

📧 hello@lincove.com

To help us resolve your claim as quickly as possible, please include:

  • Your order number

  • A description of the issue

  • Photographs of the item

  • Photographs of the packaging (if applicable)

Our team will review your claim and provide next steps as quickly as possible.

Lincove® 5-Year Limited Warranty

Lincove® proudly backs its Down Pillow Collection and Comforters with a 5-Year Limited Warranty.

Eligibility

The 5-Year Limited Warranty applies only to qualifying products purchased directly from Lincove.com.

What the Warranty Covers

  • Manufacturing defects in materials

  • Defects in workmanship

What the Warranty Does Not Cover

  • Normal wear and tear

  • Reduction in loft over time

  • Damage caused by improper care or storage

  • Failure to use a pillow protector

  • Damage resulting from abuse, misuse, accidents, or improper cleaning

How to Submit a Warranty Claim

📞 (800) 991-7988
📧 hello@lincove.com

Please include your order number, proof of purchase, and photographs of the issue when submitting a claim.

Why Choose Lincove?

Every Lincove product is crafted with exceptional materials and backed by dedicated customer support, The Lincove Promise, and our Limited Warranty program.

Shop confidently, knowing your comfort and satisfaction remain our priority.

If you have any questions, our Sleep Concierge Team is always here to help.

Rest Easy with Lincove®.