Processing & Dispatch
Following your order confirmation, most Lincove orders are prepared within 1–2 business days, excluding weekends and holidays. A second notification will follow as soon as your order has shipped.
Shipping Options
- Every order placed on Lincove.com is eligible for complimentary ground shipping, with no minimum purchase required.
- Expedited shipping options and their rates are calculated and presented at checkout.
- The cutoff time for expedited shipping, such as air delivery, is 12:00 p.m. EST.
Carriers & Transit
Orders shipped with complimentary ground delivery travel with USPS, UPS or FedEx, and typically arrive within 2–5 business days.
Missing or Lost Parcels
Should a parcel be missing or lost in transit, please contact our Sleep Concierge Team at hello@lincove.com and we will gladly assist.
International Orders
Lincove® proudly delivers to customers around the world. International shipping is calculated at checkout according to the delivery destination.
International shipments may be subject to customs inspection and to import duties, customs fees, Value Added Tax (VAT), Goods and Services Tax (GST), brokerage fees, tariffs and other government charges imposed by the destination country. These charges are not included in your order total or shipping cost unless explicitly stated at checkout.
By placing an international order, you acknowledge and agree that:
- You are solely responsible for all applicable customs duties, import taxes, VAT, GST, brokerage fees, tariffs and other import-related charges assessed by your destination country.
- Lincove® has no control over these charges and is unable to estimate or guarantee the amount your local customs authority may assess.
- Payment of these charges may be required before your shipment is released by customs or delivered by the carrier.
- Customs clearance may result in shipping delays beyond the control of Lincove®.
Should an international shipment be refused, returned, abandoned or destroyed because applicable duties, taxes or import fees were not paid by the recipient:
- Any eligible refund will be reduced by all outbound shipping costs, return shipping charges, customs fees, brokerage fees, storage fees, duties, taxes and any other expenses incurred by Lincove®.
- If the shipment is abandoned or destroyed by customs or the carrier and cannot be recovered, no refund will be issued.
Customers are responsible for ensuring that their purchases comply with the import laws, regulations and restrictions of the destination country. Lincove® is not responsible for delays, additional charges, confiscation or other actions taken by customs authorities.
For questions regarding potential import duties or taxes, we recommend contacting your local customs office before placing your order.
Order Cancellations
At Lincove®, we begin preparing orders promptly so they may be delivered as efficiently as possible.
Cancellation window
Orders may be cancelled within 30–60 minutes of being placed. During this time, we will make every effort to accommodate your request before your order enters processing. To request a cancellation, please contact hello@lincove.com right away.
Orders that have shipped
Once an order has shipped, it may no longer be cancelled. Should you no longer wish to keep an item, please refer to our Refund & Return Policy to review your eligibility for a return or exchange.
Cancellation requests
Submitting a cancellation request does not guarantee that an order can be cancelled. If your order has already entered processing or has shipped, we may be unable to stop fulfillment.
When a cancellation is approved, your payment will be refunded to your original payment method. Please allow 3–5 business days for your financial institution to process the refund.
Custom & Made-to-Order Items
Custom, personalized, made-to-order and special-order items, including Eiderdown, may not be cancelled once the order has been placed. As these pieces are crafted specifically for you, they enter production immediately and may not be modified or cancelled.
Should you have any questions regarding your order, please contact us at hello@lincove.com and we will be delighted to assist.
Rest easy with Lincove®.